Park Lane Hong Kong Hotel
Overview
Partnered with The Park Lane Hong Kong, a landmark hotel with a 50-year legacy and a stable, dedicated team, to design and implement a comprehensive leadership development program. The initiative aimed to enhance leadership capabilities across supervisory to executive levels, aligning with the hotel's commitment to staff development and engagement.
Component
Developed a tailored training curriculum encompassing:
○ Train-the-Trainer modules to build internal training capacity
○ Supervisory skills enhancement for frontline leaders
○ Service recovery strategies to maintain guest satisfaction
○ Leading with empathy to foster a supportive work environment
Conducted interactive workshops and coaching sessions
Co-create with HR to ensure alignment with organizational culture
Impact
Strengthened leadership competencies across departments
Improved service quality and guest satisfaction scores
Enhanced employee engagement and retention rates
Established a sustainable model for ongoing staff development
