The Peninsula Hotels
Overview
Over a period of three years, Peninsula Beijing implemented a year-long training and coaching program for 25 experienced drivers. The program aimed to enhance their luxury service capability and address reskilling challenges. With a focus on all-rounded learning needs, the training program aimed to foster sustainable luxury-minded behaviors among the drivers.
Component
Mentorship and Cross Exposure by Global Fleet Lead Network
Service Procedure Upskilling with a Technology focus
Language Learning - Foundation English and Practical Luxury Service Languages
Road Assessment and Customer Experience Coaching
Impact
Significant impact on the regional limousine luxury innovation of Peninsula Beijing. The program equipped and engaged the driver team with extensive sustainable luxury passion, mindset, and skills. Overall, the program led to the development of a highly skilled and customer-focused team of drivers, elevating the luxury experience provided by Peninsula Beijing to its guests.
