Yangtze River Cruises
Overview
Designed and delivered a bespoke 6-week training program for six departmental managers (F&B, Kitchen, Housekeeping, Concierge, Front Office) aimed at elevating luxury service standards for international guests. The program was tailored to embed operational excellence, cross-functional alignment, and world-class hospitality practices across key guest touchpoints.
Component
Developed a comprehensive curriculum focused on luxury service delivery and leadership in hospitality.
Equipped managers with tools to lead high-performing teams and deliver personalized, memorable guest experiences.
Integrated global best practices and innovative strategies to exceed the expectations of high-net-worth travelers.
Impact
Enhanced service consistency and quality across departments
• Strengthened guest satisfaction and loyalty among international clientele
• Elevated brand reputation in the luxury cruise market
